Purchase, Returns and Refunds Policy – Diudus.com

Thank you for sharing the return policy from Diudus.com! It’s essential for customers to understand their options when it comes to returns and refunds. Let’s break down the key points:

At Diudus.com, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we've got you covered. Our hassle-free return policy ensures that you can shop with confidence. Below, we've outlined the details of our return process, including eligibility, shipping, refunds, and more.

1. Eligibility for Returns:

• You can return any item purchased on naturalscents.net within 30 days of delivery.
• To initiate a return, contact them via chat, phone, or email at Diudus.com@gmail.com.
• You’ll receive a return authorization number that must be included with your returned item.

2. Shipping and Handling Charges:

• Unfortunately, shipping and handling charges are non-refundable.

3. Return Shipping:

• Diudus.com provides a prepaid return shipping label.
• Ship the item to the address provided within 7 days of receiving your return authorization (RMA).
• The cost of return shipping is $7.00.

4. Refunds:

• Once your return is received and inspected, you’ll receive an email notifying you that your refund is being processed.
• The full refund will be issued, minus the $7.00 return shipping cost.

5. Late or Missing Refunds:

• If you haven’t received your refund yet, check your bank account.
• Refunds may take 3-7 business days to appear.
• Contact your bank if needed.

6. Exchanges:

• Exchanges are possible only for defective or damaged items.
• Email Diudus.com@gmail.com for instructions on where to return the item.
• Note that exchanges are not accepted beyond 30 days from the delivery date.

7. Order Acceptance:

• To ensure your return is accepted, always contact The Diudus.com before sending back an item.

8. Return Shipping Costs:

• You are responsible for paying the shipping costs for returning your item.
• Unfortunately, shipping costs are non-refundable.
• The cost of return shipping will be deducted from your refund.

9. High-Value Items:

• If you’re returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance.
• The Diudus.com cannot be held responsible if your return is lost in transit.
• Remember, it’s essential to follow these guidelines to ensure a smooth return process. If you have any further questions, feel free to reach out to Diudus.com via chat, phone, or email.